Frequently Asked Questions
Thank you for shopping at Lindsay-Phillips.com, the official online home of SwitchFlops!
Payment & Shipping Policy
What are my payment options?
We currently accept:
• Visa
• Discover
• MasterCard
• American Express
We are certified by VeriSign and guarantee that every transaction you make is 100% safe and secure. All of your information is confidential and will not be sold to any third-party.
Please be sure the name and address provided in the billing area matches the information as it appears on your credit card statement.
Do you charge sales tax?
Lindsay Phillips, Inc. headquarters and offices are located in New Jersey and Florida; therefore sales shipped to New Jersey and Florida will be charged appropriate local taxes. International customers will be responsible for tariffs and/or duties their respective country charges.
How long does it take to process my order?
Please allow 1-2 business days (Mon-Fri) to process your order. This means that your overnight order will arrive 2-3 days from day of purchase. Once processed, please allow 5-7 business days for UPS Ground orders to arrive. We currently do not offer a Saturday Delivery option on UPS deliveries.
What is your shipping policy?
Shipping charges are calculated automatically and include expedited shipping options. Rates are calculated before final purchase, from the published standard UPS and USPS rates. Please note that UPS will not deliver to post office box addresses; please choose USPS for box delivery.
Do you ship internationally?
Currently, we do not.
*Please visit our UK site, by clicking on the "UK flag" in the upper right-hand corner of the site. The UK site carries country-specific merchandise, sizing, shipping options and pricing.
Return & Exchange Policy
Lindsay Phillips, LLC will gladly accept returns and exchanges on any product bought on Lindsay-Phillips.com within 30 days of purchase. All returns must be unworn and in their original packaging. For exchanges, please include a note detailing desired style and/or size. If your product is defective and was purchased at Lindsay-Phillips.com, we allow 60 days from date of purchase to return the product for an exchange or credit. If your product is defective and was purchased in a store, please return your item to the store in which you purchased it for a replacement or refund. Items marked “Final Sale” cannot be returned or exchanged.
Unfortunately, purchases made in a store cannot be returned or exchanged for any reason via Lindsay-Phillips.com. Any merchandise purchased from a store and not through Lindsay-Phillips.com must be returned or exchanged according to that store’s policy. Any returns of in store purchases sent to Lindsay-Phillips.com will not be processed for a credit. Please contact the store in which you purchased your product directly for more information.
*Please be aware that exchanges will be processed as quickly as possible. Please allow up to 3 weeks for an exchange to be received and processed.
How do I process a return for a Lindsay-Phillips.com purchase?
In the event that you need to return or exchange a purchase you made at Lindsay-Phillips.com, please contact us at
Support@Lindsay-Phillips.com for a Return Merchandise Authorization form (RMA). Upon receipt of the RMA form, ship the item(s) you are returning back to us and include the RMA form in the package. For exchanges, please include a note detailing desired style, color, and/or size as applicable.
All returns & exchanges should be shipped to:
Lindsay Phillips LLC
C/O FMI/Toll Global
400 Westmont Dr.
San Pedro, CA 90731
Attn: Return Department
Please note the following:
Credit will only be issued for the items authorized/listed on your RMA.
Returns made without a valid RMA will not be processed.