Frequently Asked Questions
Thank you for shopping at Lindsay-Phillips.com, the official online home of SwitchFlops!
Sizing & Compatibility
What sizes do your shoes come in?
• Strap Shoes - Whole sizes 5-11
• Snap Shoes - Whole sizes 5-11
• Ballet Flats - Whole and half sizes 6-10 & size 11
What size strap do I need?
• Small - Sizes 5 & 6
• Medium - Sizes 7, 8 & 9
• Large - Sizes 10 & 11
Do Lindsay Phillips straps work on all shoes?
Lindsay Phillips straps will only work on our patented strap shoes. Each strap is compatible with every strap shoe we offer.
Do Lindsay Phillips snaps work on all shoes?
Lindsay Phillips snaps will only work on our patented snap shoes. Each snap is compatible with every snap shoe we offer.
Payment & Shipping Policy
What are my payment options?
We currently accept:
• American Express
We are certified by VeriSign and guarantee that every transaction you make is 100% safe and secure. All of your information is confidential and will not be sold to any third-party.
Please be sure the name and address provided in the billing area matches the information as it appears on your credit card statement.
Do you charge sales tax?
Lindsay Phillips headquarters and offices are located in Missouri, Florida, and North Carolina; therefore orders shipped to Missouri, Florida, and North Carolina will be charged appropriate local taxes. International customers will be responsible for tariffs and/or duties their respective country charges.
How long does it take to process my order?
Please allow 1-3 business days (Mon-Fri) to process your order. This means that your overnight order will arrive 2-4 days from day of purchase. An order with 2 day shipping will arrive within 3 - 5 business days from the date of purchase. Once processed, please allow 5-7 business days for FedEX Ground orders to arrive. We currently do not offer a Saturday Delivery option on FedEX deliveries.
What is your shipping policy?
We are happy to offer Free Standard shipping on all orders with a merchandise total of $75.00 or more post any coupon discounts. All orders with a merchandise total of $74.99 or less will ship out FedEx ground with rates varying depending on your location. We currently offer 2nd day air, when applicable, for an additional fee.
Where do you ship orders from?
We currently ship all of our product from our warehouse located in Missouri.
Do you ship internationally?
Yes, LindsayPhillips.com does offer international shipping via FedEx. The customer is liable for any customs or import fees or taxes. Any postage for returns or exchanges are the responsibility of the buyer.
*Please visit our UK site, by clicking on the "UK flag" in the lower right-hand corner of the site. The UK site carries country-specific merchandise, sizing, shipping options and pricing.
Return & Exchange Policy
Lindsay Phillips will gladly accept returns and exchanges on any product bought on Lindsay-Phillips.com within 30 days of purchase. All returns must be unworn and in their original packaging. For exchanges, please include a note detailing desired style and/or size. If your product is defective and was purchased at Lindsay-Phillips.com, we allow 60 days from date of purchase to return the product for an exchange or credit. If your product is defective and was purchased in a store, please return your item to the store in which you purchased it for a replacement or refund.
Unfortunately, purchases made in a store cannot be returned or exchanged for any reason via Lindsay-Phillips.com. Any merchandise purchased from a store does not qualify for a warranty through Lindsay-Phillips.com and must be returned or exchanged according to that store’s policy. Any returns of in store purchases sent to Lindsay-Phillips.com will not be processed for a credit. Please contact the store in which you purchased your product directly for more information.
*Please be aware that exchanges will be processed as quickly as possible. Please allow up to 3 weeks for an exchange or return to be received and processed.
How do I process a return for a Lindsay-Phillips.com purchase?
In order to exchange/return your product, please ship it to our Missouri Warehouse at the address below and include the original packing slip. Return shipping is the responsibility of the buyer. If you do not have the original packing slip, please include a note that specifies the order #, item you are returning including the size and color. For the items you wish to receive an exchange, please specify the product name, color, and size of the item you would like to exchange it for. To ensure that the package arrives back to us safely and timely, please ship via pre-paid method such as USPS or FedEx. We will not accept C.O.D. deliveries or any packages without a return shipping address. For your protection, we suggest using a trackable and insured method, although it is not required.
All returns & exchanges should be shipped to:
Division of Trimfoot Company
115 Trimfoot Terrace
Farmington, MO 63640
Attn: Return Department