Frequently Asked Questions
Thank you for shopping at Lindsay-Phillips.com, the official online home of SwitchFlops!
Payment & Shipping Policy
What are my payment options?
We currently accept:
• American Express
We are certified by VeriSign and guarantee that every transaction you make is 100% safe and secure. All of your information is confidential and will not be sold to any third-party.
Please be sure the name and address provided in the billing area matches the information as it appears on your credit card statement.
Do you charge sales tax?
Lindsay Phillips, Inc. headquarters and offices are located in California and Florida; therefore orders shipped to California and Florida will be charged appropriate local taxes. International customers will be responsible for tariffs and/or duties their respective country charges.
How long does it take to process my order?
Please allow 1-3 business days (Mon-Fri) to process your order. This means that your overnight order will arrive 2-4 days from day of purchase. An order with 2 day shipping will arrive within 3 - 5 business days from the date of purchase. Once processed, please allow 5-7 business days for UPS Ground orders to arrive. We currently do not offer a Saturday Delivery option on UPS deliveries.
What is your shipping policy?
We are happy to offer Free Standard shipping on all orders with a merchandise total of $75.00 or more post any coupon discounts. All orders with a merchandise total of $74.99 or less have a flat rate shipping fee of $7.00 for standard ground. We also have 2 express shipping options. 2 day express shipping on all orders is $15.00 and overnight shipping on all orders is $25.00.
Where do you ship orders from?
The majority of our items ship from our warehouse in California, however, occasionally we will ship all or part of an order out of our Florida offices. Depending on your location, it is possible for items you placed in the same order to arrive on different days.
Do you ship internationally?
Currently Lindsay-Phillips.com only accepts and processes orders being shipped in US. However, we can place most international orders over the phone. To place an international order please contact us at 1.888.255.5820 and press 1. Canadian orders ship USPS Standard Priority mail at a flat rate of $20. Most other international orders ship via USPS Standard Priority mail for $39. The customer is liable for any customs or import fees or taxes. Any postage for returns or exchanges are the responsibility of the buyer.
*Please visit our UK site, by clicking on the "UK flag" in the upper right-hand corner of the site. The UK site carries country-specific merchandise, sizing, shipping options and pricing.
Return & Exchange Policy
Lindsay Phillips, LLC will gladly accept returns and exchanges on any product bought on Lindsay-Phillips.com within 30 days of purchase. All returns must be unworn and in their original packaging. For exchanges, please include a note detailing desired style and/or size. If your product is defective and was purchased at Lindsay-Phillips.com, we allow 60 days from date of purchase to return the product for an exchange or credit. If your product is defective and was purchased in a store, please return your item to the store in which you purchased it for a replacement or refund.
Unfortunately, purchases made in a store cannot be returned or exchanged for any reason via Lindsay-Phillips.com. Any merchandise purchased from a store does not qualify for a warranty through Lindsay-Phillips.com and must be returned or exchanged according to that store’s policy. Any returns of in store purchases sent to Lindsay-Phillips.com will not be processed for a credit. Please contact the store in which you purchased your product directly for more information.
*Please be aware that exchanges will be processed as quickly as possible. Please allow up to 3 weeks for an exchange or return to be received and processed.
How do I process a return for a Lindsay-Phillips.com purchase?
In order to exchange/return your product, please ship it to our California Warehouse at the address below and include the original packing slip. If you do not have the original packing slip, please include a note that specifies the order #, item you are returning including the size and color. For the items you wish to receive an exchange, please specify the product name, color, and size of the item you would like to exchange it for. We strongly recommend that you return all merchandise with a tracking number.
All returns & exchanges should be shipped to:
Lindsay Phillips LLC
C/O FMI/Toll Global
400 Westmont Dr.
San Pedro, CA 90731
Attn: Return Department