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    RETURN & EXCHANGE POLICY

    Unfortunately, purchases made in a store cannot be returned or exchanged for any reason via Lindsay-Phillips.com. Any merchandise purchased from a store does not qualify for a warranty through Lindsay-Phillips.com and must be returned or exchanged according to that store's policy. Any returns of in store purchases sent to Lindsay-Phillips.com will not be processed for a credit. Please contact the store in which you purchased your product directly for more information.

    Online Return Instructions

    1. Complete the Returns & Exchanges Form

      Download, print and complete the form (PDF)

      Please save the file to your computer before filing out the form, otherwise the data you enter will not be saved

      If you do not have access to a printer, please fill out the form on your computer, save the file and email it to [email protected]

    2. Repack Merchandise

      Package the items to be returned or exchanged in its original container, if available. Enclose the completed Returns & Exchanges Form and a copy of your original Lindsay-Phillips.com receipt or packing slip

    3. Ship

      Please send all returns & exchanges to:

      Returns - Lindsay Phillips
      115 Trimfoot Terrace
      Farmington, MO 63640

    Rules & Restrictions for Returns

    • Customer is responsible for cost of shipping, unles otherwise noted.
    • All returns must be accompanied by a Returns & Exchanges Form and a copy of receipt or packing slip.
    • Shipping and handling charges are non-refundable.
    • Items must be returned in new, unused condition and in original packaging.
    • We are not responsible for any damage or loss of product in transit back to us.
    • In the event an item is damaged during shipment, please contact the carrier with your tracking number.
    • Original form of payment will be credited for your refund.
    • We reserve the right to refuse a refund request if it does not comply with these policies.

     

    Damaged or Defective Items

    In the event an item is defective upon receipt or has a manufacturing defect, please fill out a Returns & Exchanges Form with Defective noted on the form. Items will be inspected and a determination made as to the cause of the defect.